How can we help?

We’re online Monday–Friday, 9 AM – 6 PM CT and respond to most messages within one business day.

Contact us

Method Details
Email atharv@musen-sports.com
Phone +1 650-201-0616
Mailing Address Musen Sports, Corp. 13226 Determine Dr. Frisco, TX 75035 USA

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Frequently Asked Questions

Getting Started

How do I create an account?

Download Musen from the App Store or Google Play, tap Sign Up, and follow the prompts.

How do I join a live stream?

Open the app, browse the schedule, and tap the Listen button next to any live game.

Billing & Hertz

What are Hertz?

Hertz are in‑app credits you can use to send priority messages or tip your favorite commentators.

How do I purchase Hertz?

Open your Wallet in the Musen app and choose a package that fits your needs.

Refunds

If you accidentally bought the wrong package, email us within 48 hours and we’ll help.

Creators